We will always try our best to meet the demands of all the customers.
But if you are not satisfied with the hair you received, pls check our return policy:
Return/refund for no reasons: If you want to return an item without any quality problem for exchange within 15 days once it is received, please send an email to this email address with your order number entitled: [email protected] . we will offer you the return address. But you are supposed to pay the shipping fee .
Return/refund for the quality problem: Please send us an email with your order number entitled if the item you received has any quality problem. such as wrong color, wrong size, wrong style, and so on. It will be more persuasive if you attach a picture of the packing box containing the shipping information and a picture of the item you received in the email. We will look into the case once we receive your email, then offer you some solutions.
Customized items: We don't support any return for customized items without any quality problem( such as wrong color, wrong size, wrong style, and so on) , please note.
1. If you want to return it Within 15 days, Please keep the item in original condition, items have been used or washed is not allowed to return any more.
2. We will add notes to your order before the package being returned, so please do not return the parcel before contacting us. Do pay attention you are supposed to pay the shipping fee.
3. Please write down your order number and other important information we give at the form on a sale card then send them back together. If you have any problem in